SHIPPING & RETURN

Shipping, Returns & Warranty Policy

We are committed to providing transparent, fair, and reliable service to our customers. Please read the following policies carefully before placing an order.

Shipping Policy

• Shipping availability and delivery timelines depend on the customer’s location.

• We primarily offer local and location-confirmed shipping.

• Customers are requested to contact us before placing an order to confirm shipping availability to their location.

• Once the location and delivery details are confirmed, the order will be processed accordingly.

• Delivery timelines may vary based on distance, accessibility, and courier availability.

All products are securely packed and quality-checked before dispatch.

Delivery & Transit Damage Policy

Customer satisfaction is important to us, and we take transit safety seriously.

• Customers must record a clear and continuous unboxing video, starting from the sealed package to opening the product.

• In case of transit damage, customers must contact us within 24 hours of delivery with:

  • The unboxing video

  • Clear photos of the damaged package and product

If valid evidence is provided, we will assist with resolution, replacement, or refund support, as applicable depending on the case.

❗ Claims without proper video or photo evidence may not be eligible for resolution.

Return, Replacement & Refund Policy

• Returns, replacements, or refunds are considered only in cases of verified manufacturing defects or transit damage.

• Requests must be raised within 24 hours of delivery.

• Products must be unused, in original condition, with all accessories and original packaging.

Returns are not accepted for reasons such as change of mind, incorrect selection, or misuse.

Used / Refurbished Products – Shop Warranty

• Used or refurbished laptops come with a 60-day shop warranty.

• The shop warranty covers hardware-related issues only.

The warranty does not cover:

• Physical or accidental damage

• Liquid damage

• Software-related issues

• Damage caused by improper handling or misuse

Returns or exchanges are not applicable for used products except as covered under the shop warranty terms.

New Products – Manufacturer Warranty

• New products are covered under the official manufacturer’s warranty.

• Warranty duration, coverage, and service procedures are governed by the respective brand’s policies.

Offline Purchase Advantage

Customers who browse products online and complete their purchase at our physical store may be eligible for exclusive in-store offers.
Pricing and offers may vary between online and offline purchases.

Final Note

By placing an order, customers agree to the policies mentioned above.
We strongly encourage customers to inspect products immediately upon delivery or at the store.